Trust & safety
Safety guide
Peers Plus is built on trust between neighbors. These habits keep every exchange smooth, respectful and safe.
Before you meet
- Chat inside Peers Plus until you feel comfortable — don't share phone or address off-platform before agreeing.
- Check the other person's profile: verified email, photo, neighborhood and past activity.
- Agree on the item, price, deposit, pickup time and return date in writing in the chat.
Meeting in person
- Prefer a public spot — building lobby, café, or your doorstep during daylight.
- Bring someone with you if the item is large, or the request is a companionship / hospital visit.
- Take a photo of the item at pickup and again at return. Peers Plus stores these against the booking.
Handling money
- Payments are cash on return. Never wire money in advance to unlock an item.
- The deposit / full-item price for defects is shown on every listing before you request — read it.
- If the item is damaged, take dated photos before returning and note it in chat.
Urgent & medical requests
- For a true emergency (fire, injury, crime) call your local emergency number first — Peers Plus is a neighborly assist, not an emergency service.
- Urgent requests fan out to nearby neighbors immediately; verify identity before opening your door.
If something goes wrong
- Keep the conversation inside Peers Plus — screenshots and photos help us support you.
- Email peersplushr@gmail.com with the booking or request link.
- Block the other user from your settings if you feel unsafe.
Peers Plus is a free community platform. We help neighbors connect — all exchanges happen directly between users. Peers Plus is not responsible for any communication, agreement, damage or loss between neighbors.